In car dealerships integrated sales assistant workplaces support the handling of all new car processes at the point of sale: establishing a relationship – vehicle configuration including calculation of finance and after-sales services – valuation of trade-ins – creation of the quote – vehicle ordering – vehicle delivery – after-sales support.

Other important elements of a sales assistant workplace are a calendar, activity management and extensive potential buyer and customer administration features. Integration is ensured with interfaces to the relevant trade and factory systems, such as dealer management systems and online ordering. The ability to synchronise data after offline deployment is a considerable added value – especially as regards business with commercial customers.

On a management level specific reporting functions provide transparency in all sales activities and results. This data can be used to derive specific measures and increase sales efficiency.

Experience in designing sales assistant workplaces

Cirquent has a lot of experience in the planning and implementation of integrated sales assistant workplaces. For example, we successfully helped the BMW Group design the "Sales Assistant 3" workplace: Cirquent developed the original software and has further developed it over the years in close collaboration with the customer. We contributed to the functional and technical planning, which included screen design, implementation and integration into the existing process and system environment as well as start-up. At present, we are implementing further requirements such as internationalisation with country-specific adaptations, and maintenance and support orders.

Improved consulting quality – better cross-selling

Integration of processes and information improves the consulting quality and efficiency in the sales talk and significantly increases cross-selling. In this respect, there are especially potentials as regards marketing services. In addition, a competent and brand-adequate presentation of the vehicles to (potential) customers is guaranteed.